Tips to Improve Online Engagement through Content and Social Media

 In Online Advertising

Let’s Face it, the rules of marketing are changing all the time. For a Small business owner who is trying to improve online engagement and increase sales it can be extremely hard to keep up and keep track of all there is to do.  Recent studies have shown that for many people the better the customer service the more trust they tend to have in the company overall. Likewise, following other common sense tools can be your best bet in conquering your marketing goals.

What are the best ways to increase sales online and improve online engagement?

To improve online engagement, the main idea you want to lead with is a focus on customer service, not sales. Look to be authentic, not sales- y. Most of all, pay attention to consistency and what works for your brand not necessarily what you think the other guy is doing

Build trust and reassurance

“Your primary goal is to create a relationship with your audience. You can start by posting valuable information that relates to your business or industry. It’s important to stick with what makes sense”
“Consistency is a big part of this. Think about different themes for each day of the week and mix in a few posts that are also light and funny. Stay relevant and current. You want to appear knowledgeable but also objective by staying away from various trigger topics.”
Increasing education and awareness“ I try to explain this part of the process to improve online engagement and website traffic is about showing your audience what is available versus selling them something. This helps to light the path.” says Kelsey Schepmann who is the Media Manager at MCA Russell Johns

Become a resource and an industry Expert

Most of us like to think of ourselves as an educated consumer. We know that the tools are out there and business owners are expected to be very savvy. Business owners are expected to do their due diligence in researching what the market has to offer and learning what we need to be doing.  As a small business owner who is looking to market their company part of that job is to make the information available to your audience that you want them to find.  This helps them to make an informed decision in your favor.

The majority of us probably all have a similar process that we go through when we are considering making a purchase. Part of this process is often checking out the company out. Sleuthing around online both on various forums as well as throughout their own site to make sure what they say makes sense and that what their previous client say about them speaks highly of their reputation.

Be consistent 

Being a consistent source of valuable information and insight that helps them improve their business is invaluable in today’s economy

“The last couple years have taught us how easy it is for an up and coming business to appear legitimate very fast, and the abundance of native content and even fake news has gotten to really high levels. I think these things have made each of us all the more concerned about getting  in our 5 points checks and balances systems for sure.”

For a business purchase, most likely this process leaves no stone unturned and just in case several similar sites are researched to see if they say similar things and if one seems to offer something that might be a better fit or in some way more appealing. It’s important to let your audience come to their own conclusion and not lead with the expectation that they are going to assume you are the right fit.

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COVID-19 Update

 Here at MCA-Russell Johns, we’re committed to an evidence-led and common-sense approach to the coronavirus outbreak. Like all of you, we’re monitoring the impact of this closely.  We wanted to reassure you that we have business continuity plans in place to make sure we can continue to provide high levels of service and support you expect from us.